Shipping & Returns
Shipment Processing Time
All orders are processed within 2-4 business days.
Delivery service is closed on weekends and stationary holidays.
If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days for delivery.
If there are items out of stock, we will contact you via email or telephone.
To track a shipment, please contact our office at +1 604-304-4900 or email us at firstname.lastname@example.org
Free shipping to Burnaby, Richmond, Coquitlam and Delta with orders over $350 before tax.
Free shipping to Downtown, North Vancouver, Langley and Maple Ridge with orders over $500 before tax.
Free shipping to Abbotsford, Chilliwack and Mission with order over $1000 before tax.
A delivery fee may be applicable for orders not meeting the requirement for complementary shipping.
Orders cannot be shipped to PO Boxes.
Damage of items
Shortage or defect of items must be reported to us within 48 hours after receiving of goods.
No goods shall be returned after 14 days. Returns accepted after 14 days of purchase will be charged a 15% restocking fee. A credit note will be issued after receiving of products. All returned items must be under original condition and packaging. Opened boxes and used products will not be eligible for returns or exchange.